Monday, August 1, 2016

There Are No Little Cogs: By Chloe Quinn & Harry Corbissero

          The whole of any organization is always greater than the sum of its parts.  This is a principle of synergy, but only true if each part is functioning in an optimal manner.


          This is an indirect lead-in to heap praise upon two men who do this very thing- work optimally- in their key roles here, without whose help the entire organization would flounder.  We are, of course, referring to truck drivers Dan Partridge and Dennis Sanders. Collectively, these men log an average of a thousand miles a week facilitating home pick-ups as well as the distribution of donated goods among our family of stores.  To put it mildly, these  members of the Goodwill family are “kept hopping,” and are experts in time management and organizational skills, among their many redeeming attributes.
          Dan, for example, knows about the work ethic coming from a farming background during his upbringing.  He brings the same dedication to his work here that was instilled in him long ago from that early discipline, and has done so on a sustained basis since he was hired back on June 22, 2011. Dan was also Goodwill’s Achiever of the Year in 2012, and has continued to maintain an unfailing loyalty to the organization ever since.
          Dennis, who looks wiry but who actually matches Dan in physical strength, is a more recent addition to our crew as of August 14, 2013.  He also equals Dan in his dedication and disciplined approach to work, utilizing talents gleaned from a background working as a certified mechanic/technician in the automotive industry.
          Among his other responsibilities here, Dennis also helps maintain inventory, restock and manage shipping in three storage areas we utilize outside Goodwill proper.  This is a big job itself involving a lot of intricate juggling of merchandise.
          Another interesting facet of Dennis’s work life, lies in dealing with daily house calls, which consist of driving a truck to someone’s house to assist in clearing out items meant for Goodwill. He also claims that he can be, “Real fussy when it comes to furniture…it costs megabucks to dump the furniture at Goodwill that we can’t use.”  Dennis not only takes time to do an excellent job of moving furniture and housewares, he is also tremendously thoughtful about the time he spends with each customer, making sure to give them the attention and care they deserve.
          Dennis is very sensitive to his customer’s needs. “Many of the people can be pretty darn lonely. If they have a problem they want to discuss, I give them my time, I listen.  A lot of people have helped me since I lost my father on June 25, 2015.  I want to communicate, and share with them that I understand.”
          He goes on to add, “Truthfully, I like the transportation department whether we’re on the road or not.  I like to meet new friends and communicate with people. I want to see how I can help them, because in return, they’re going to give me the tools to help me.”
          These ideas constitute the embodiment of a few of our core values here at Goodwill: to lift people and strengthen communities.  Dennis and Dan work hard every day to see that things run smoothly at our facility, and often do so with no recognition or kudos.  It takes all the cogs working together for the wheels of any organization to go around, but the specific wheels Dan and Dennis operate so efficiently are obviously of prime importance in steering our Goodwill in a productively uplifting direction.

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